CARRYWORK TERMS AND CONDITIONS
Carrywork is an app-based software provider that provides a platform for informal service providers to promote and sell their services to various buyers.
The app links customer to various service providers, where at a customer’s request for a specified service, the customer is linked to a service provider duly registered and verified by Carrywork that matches the request.
In this document; we, us, our, refers to the Carrywork mobile and web-based app, while you, user of the app refers to the customer and service provider(s) refers to the mobile app’s registered professionals and service partners.
Carrywork is committed to the protection of the information you give us when you access the mobile application and use the services offered by us and our service providers. As part of the normal operation of our services, we collect, use and disclose information about you to service providers registered with us.
ACCEPTANCE OF THE TERMS.
These Terms and Conditions of Use (the “Terms”) constitute a binding and enforceable legal contract between Carrywork Limited and you. Please read these Terms carefully.
Your access and use of the Carrywork website and mobile applications, as well as any service, content, and data available via them (together, the “Service” or the “Platform”) are governed by these Terms.
If you do not agree with any part of these Terms, or if you are not eligible or authorized to be bound by the Terms, then do not access or use the Service.
In order to use certain features of the Service you may need to register an account on the Platform (the “Account”) and provide certain information about yourself as prompted by the registration form.
As a customer, you will require to register with your phone number or email address. However, to as a vendor, you are required to give more explicit data for ease of identification. This includes photograph, bank account details and BVN.
You may create an Account as an individual or as an authorized representative of a company.
You can register only one Account. If more than one person accesses its Account from the same device, we may request to upload the proof of identity to avoid duplicate accounts.
You acknowledge that you are solely responsible for safeguarding and maintaining the confidentiality of access details to your Account and that you are fully responsible and liable for any activity performed using your Account access details.
You hereby represent and warrant to us that you have reached the age of majority or are accessing the Service under the supervision of a parent or legal guardian. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Service. If you are a minor, you must have your parent or guardian read and agree to these Terms prior to you using the Service.
We reserve the right to suspend or terminate your Account, or your access to the Service, with or without notice to you, in the event that you breach these Terms.
You agree to immediately notify us of any unauthorized use, or suspected unauthorized use of your Account or any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.
The Platform is an online service that allows users to list their services, to view services enlisted by other users, to communicate with other users using the contact details provided by users.
The Administrator itself is not an importer, manufacturer, distributor, or seller of any item, as well as not a provider of any service posted by users on the Platform. In addition, the Administrator is neither a marketer nor a person acting on user's behalf with respect to the marketing of any services enlisted on the Platform.
Users shall be responsible to collect and remit any applicable commission and/or taxes resulting from the sale of their services posted on the Platform.
The Administrator reserves a right to delete or block access to service posted by users without any notice in the event of:
- (i) receiving of mandatory judgments of competent public authorities;
- (ii) claim of a holder of intellectual property rights to terminate infringement of his/her rights by a user on the Platform;
- (iii) infringements of rights or legal interests of other users, legal entities, or individuals upon their reasonable request;
- (iv) detecting that announcement posted by user on the Platform breaches these Terms or any applicable law, regulation, rule or standard.
The Administrator is authorized to delete or block service of users regardless of providing a user with the relevant substantiation.
The Administrator retains the right to implement any changes to the Service (whether to free or paid features) at any time, with or without notice. You acknowledge that a variety of Administrator’s actions may impair or prevent you from accessing the Service at certain times and/or in the same way, for limited periods or permanently, and agree that the Administrator has no responsibility or liability as a result of any such actions or results, including, without limitation, for the deletion of, or failure to make available to you, any content or services.
Each user of the Service is solely responsible for any and all his or her User Content (as defined below). Because we do not control the User Content, you acknowledge and agree that we are not responsible for any User Content and we make no guarantees regarding the accuracy, currency, suitability, or quality of any User Content, and we assume no responsibility for any User Content. Your interactions with other Service users are solely between you and such user. You agree that the Administrator will not be responsible for any loss or damage incurred as the result of any such interactions. If there is a dispute between you and any Service user, we are under no obligation to become involved.
The Service may contain links to third-party websites or resources and advertisements for third parties (collectively, "Third Party Ads"). Such Third-Party Ads are not under the control of the Administrator and the Administrator is not responsible for any Third-Party Ads. The Administrator provides these Third-Party Ads only as a convenience and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Ads. Advertisements and other information provided by online properties to which the Third Party Ads lead, may not be wholly accurate. You acknowledge sole responsibility for and assume all risk arising from your use of any such online properties. When you link to third party online properties, the applicable service provider's terms and policies, including privacy and data gathering practices, govern. You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction with any third party. Your transactions and other dealings with Third-Party Ads that are found on or through the Service, including payment and delivery of related goods or services, are solely between you and such third party.
You hereby release us, our officers, employees, agents, and successors from claims, demands any and all losses, damages, rights, claims, and actions of any kind including personal injuries, death, and property damage, that is either directly or indirectly related to or arises from any interactions with or conduct of any Service users or any Third Party Ads.
Payment is shown in the Service Provider's escrow/pending e-wallet until the booking is fulfilled before the payment is made available to the Service Provider
Carrywork takes 10% commission after each Booking has been fulfilled while Carrywork takes 5% commission only from the vendor if the vendor accepts payment via Carrywork virtual wallet.
If the Service Provider doesn't accept a booking within twenty-four hours, the booking automatically gets declined. If payment has been made by client, the payment remains in the Client's e-wallet until they take an action to book another Service Provider or withdrawal their money
If Client cancel an accepted booking within 24hours of the date the booking is being fulfilled, the client would either reschedule the booking or get only a 50% refund while service provider receives the remaining 50% minus Carrywork commission. To get a full refund after an accepted booking, the client can only cancel the booking before 24hours of the date the booking is being fulfilled
If a Service Provider cancels an accepted booking 3 consecutive times, the service provider stands the risk of being red flagged or get a bad review. Service providers should always update their availability calendar
USER REPRESENTATIONS AND WARRANTIES
By using the Service, you represent and warrant that:
You have the legal capacity and you agree to comply with the Terms;
If you register yourself as a representative of a legal entity, you are authorized by the company to enter into an agreement with us and with users of the Platform;
You are above 18 years of age;
You will or have provided true, accurate, and complete information in your Account;
You will update your information on your Account to maintain its truthfulness, accuracy, and completeness;
You will immediately change data for access to the Platform if you have a suspicion that your Account access details were disclosed or probably used by the third parties;
You will notify the Administrator of any unauthorized access to your Account;
You will not provide any false or misleading information about your identity or location in your Account;
You will use the Service in strict abidance by applicable laws, regulations, rules, guidelines;
You will not use the Service for any illegal or unauthorized purpose;
You will not post on the Platform services that anyway Prohibit the company’s rules and regulations.
You will not post on the Platform announcements that infringe other person’s rights or interests, including any intellectual property rights or any other personal or proprietary rights of any third party.
You will not post on the Platform announcements that include:
False, misleading or deceptive statements;
Personal or identifying information about minors or other persons without the proper consent;
Pornographic, overtly sexual materials;
Depictions that encourage illegal or reckless use of weapons and dangerous objects, or facilitate the purchase of firearms or ammunition;
Defamatory, discriminatory, mean-spirited, threatening or harassing, improper, unacceptable materials, vulgar or abusive language;
Advocacy of hate, violence, discrimination, racism, xenophobia, ethnic conflicts;
Appeals to violence and unlawful actions;
Offers of prostitution or other services contradicting moral or legal norms;
Services, provision of which is prohibited by the applicable law;
Information of solely promotional nature with no offers of specific goods or services;
Counterfeit and imitated goods or unauthorized copies. Unauthorized copies include also goods having been acquired by illegal means, pirated or stolen; and
Direct or indirect references to any other web sites, references, or information about websites competing with the Platform;
You will not use software and pursue any other actions aimed to interference with the normal operation of the Platform;
You will not promote or distribute unsolicited commercial emails, chain letters, Ponzi schemes through the Platform or by any other means towards other users of the Platform;
You will not copy, modify, distribute any other User Content without consent of the respective user;
You will not harvest or otherwise collect information about users, including email addresses, phone numbers, without their consent or otherwise violate the privacy of another person;
You will not download, store, post, distribute and provide access to, or in any other way use worms, viruses, trojans, and other malware;
You have a legal title to the services offered for sale in your announcement; and
You have the necessary license or are otherwise authorized, as required by applicable law, to offer for sale, to advertise, and distribute services described in your post.
GOVERNING LAW AND JURISDICTION
These Terms shall be governed in accordance with the laws of the Republic of Nigeria.
Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act (Cap. A18) of the Republic of Nigeria. The number of arbitrators shall be one. The seat of arbitration shall be Lagos, Nigeria. The language to be used in the arbitral proceedings shall be English.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We collect and use personal information solely for fulfilling purposes specified by us and for other compatible purposes when you access our
We will only retain personal information as long as necessary for the fulfillment of those purposes.
All data submitted during registration are encrypted and Carrywork does not keep or store any passwords.
All credit card information are handled by paystack and duly encrypted. Carrywork does not handle credit card information.
Carrywork uses HTTPS protocol for all its transfers and so data is encrypted and protected from third party access.
CHANGE IN INFORMATION:
You must notify us of any change or correction in your personal information to enable us reflect same in your data held with us in order to optimally serve you better.
LIMITATION OF LIABILITY
You hereby release Carrywork, its officers, directors, agents and employees from all liabilities, claims, demands, and damages (actual and consequential) of any kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of, or in any way, connected with your use of Carrywork mobile app.
You agree and undertake to indemnify and hold Carrywork and its affiliates, successors and assigns, and their respective officers, directors, employees, agents, representatives, licensors, advertisers, suppliers, and operational service providers harmless from and against any and all losses, damages, costs and expenses (including attorneys’ fees), resulting from your use of the App and or any violation of the terms of this Agreement.
We are committed to ensuring the use of the data we receive, including all sensitive and personal information, for only the purposes herein disclosed and directly to providing and improving the services of Carrywork.
We hereby commit ourselves to preserving and maintaining the confidentiality and safety of all information